Shipping and Returns
Items are shipped within Canada/USA by Express Post, and usually received within 3-10 business days.
International orders are shipped by express post as well, but take a longer time frame to be delivered, which is usually within 10-14 business days.
Ideally most small orders (1 or 2 Items) are shipped within 1-2 days business days. For larger and custom orders, there may be a delay in shipping due to available stock. Grandma’s Hands asks for your patience when these orders are submitted.
If there is a problem with your order, please contact Grandma’s Hands here. Grandma’s Hands tries to resolve any problems that may arise. If the customer is still not satisfied, the funds will be refunded. Either a cheque or a money order will be issued.
Products will be replaced without question within 7 days of purchase, upon proof of the issue.